Hi there. I had a crippling issue with the .558 launcher failing to patch to .560. Your search bar doesn't search the psuedo forums too well but it seemed after some manual digging of the same keywords it was a problem for other people as well.
I thought maybe it had something to do with the .558 launcher but the problem persists until I install a version far back enough that relies on the gamersfirst download servers to patch. Once the launchers try to use the new patch servers it tosses the download failure error again.
I've tried this on two different computers with two different ISPs (both coming out of New York, for geographical logistics), both get the download failure. I also had a problem downloading the actual .558 client from your direct link, and had to use atomicgamers instead. I ended up getting the game patched by duplicating an old manual patch suggestion posted "deep in these forums" (undiscoverable by search) by changing the version number of the suggested link to that of the patch that was failing. After about 5 attempts at a web download I finally got a complete exe.
I think the issue lies in your download/patch server. For some reason it is ending file transfers prematurely.
There is only a small % of people who will put forth the effort I did to see your game run...simply because of how difficult it is to even get into the client, let alone get support for it.
I know you guys recently broke away from G1 and you have a lot on your plate...but in your population/communities best interest, I'd suggest posting mirrors of the .558 client and latest patch (.560) along with any patches to come on the download page.
You may see your numbers rise pretty quickly afterward. The game is awesome, just no one will jump hoops to play it.
Hello z00t,
We stopped to put the links in that thread and we decided from the start to not put them in the official download thread, cause we would like to solve that issue and not just bypass it and the manual update can bring to other problems as well.
But the fact is that NO ONE that was reporting that kind of issue did and reported what we asked them: the tracert.
TRACERT
Our Support didn't receive any screenshoot, either no one posted any in that thread, therefore is really hard for us to fix it, since we never experienced it.
But I totally agree with you and you are right saying that few ppl will read the forum and look deep into it, if experiencing that kind of issue.
We will think about it and what can be the best way to approach it to finally solve that issue.
Thx for your suggestion! :)
Alessandra Pollini - QA